Paddy Power and Betfair pay £2 million over customer-interaction failures
Four Flutter licensees trading as Paddy Power and Betfair agreed a £2 million settlement with the Gambling Commission after harm indicators went unflagged, including a customer who deposited £25,000 in 25 days before any intervention.
What happened
Four remote operators trading as Paddy Power and Betfair (PPB Entertainment Limited, PPB Counterparty Services Limited, Betfair Casino Limited and TSE Malta LP) will pay £2 million following a Gambling Commission investigation into social-responsibility failures in customer interaction.
The details
The Commission found that detection systems were not sensitive enough to flag signs of harm. One customer deposited £12,000 over 15 days before a review and another £25,000 over 25 days before any intervention; one lost £12,300 over five weeks before an interaction. Another staked £86,000 over 16 days without a manual account review, and one customer placed more than 300 bets totaling £20,000 in a session lasting 7 hours 46 minutes before being flagged.
What it means
The settlement is counted in the regulatory record of both our Betfair and Paddy Power UK scores.
Key facts
| Amount | £2,000,000 |
|---|---|
| Licensees | PPB Entertainment, PPB Counterparty Services, Betfair Casino, TSE Malta LP |
| Failing | Customer interaction (safer gambling) |
| Market | United Kingdom · regulator: UK Gambling Commission |
| Published | December 17, 2025 |
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Sources
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